Feb 11

In an attempt to search for the best credit monitoring service available, I conducted this comparison of credit report and score monitoring services offered by the three major credit bureaus, Experian, TransUnion and Equifax. The end result? Stay away from Experian. TransUnion came in second. Equifax is the winner, by far.

Not Recommended: Experian – Triple Advantage (freecreditreport.com) – $14.95/month

When you log in, you’re taken to your Account Summary that is just chock-full of ads. Practically everything you can click on is an advertisement for something. What was really surprising was a section at the bottom of the pages they call ‘Featured Specials.’ Among these featured specials are advertisements for services that can actually damage your credit score ... things like subprime credit card offers and pitches from debt consolidation loan hustlers.

There are three pitches on the account summary page for something called ChildSecure. It is identity theft insurance for your children. This must be an absolute cash cow for Experian because they seem to push it very hard.

Many of the ‘useful’ links and much of the ‘useful’ information gets lost amongst the crap.

Good: Nothing special about this service.
Bad: Pay almost $15 a month to be a pawn in Experian’s game of advertising revenue.
Conclusion: Enough with the ads already!

Recommended with Reservations: TransUnion – TrueCredit (transunion.com) – $11.95/month

 

TransUnion’s TrueCredit service is marginally better than Experian’s Triple Advantage. There’s still a a ton of ads when you first log in. But, most of the ads are for services and products outside of TransUnion’s control. Of course, there’s the ubiqutious pitches to refinance and consolidate your debt. But TransUnion tries to sell you Carfax vehicle history reports and your insurance scores for car and home insurance. What does that have to do with credit monitoring? Not much. But, they probably get quite a bit of money for pitching these things to you.

Good: Easy to navigate.
Bad: A heck of a lot of ads for services not provided by TransUnion. Be careful!
Conclusion: If you want the lowest price, choose this one.

Recommended: Equifax - Credit Watch Gold + Score Watch (equifax.com) – $16.90/month 

When you log into Equifax’s Member Center, you’re taken to a page that shows you what products you are currently subscribing to. You can then click on them to access to relevant information. There were only 2 ads, both graphics, for services not provided by Equifax (one for a savings account, the other for a mortgage). The rest of the ads on the page were all text based and were for Equifax’s products and services. If you have any alerts, they’re displayed at the top of the Member Center page. Navigation is very easy and intuitive. It is the most professionally designed website of the three credit monitoring services. Experian’s website screams billboard and TransUnion’s is very Wal-Martesque. Equifax took the opposite approach and designed a website people would actually want to use.

Good: The best, by far. Easy to navigate. Professionally designed. Not ‘in-your-face.’
Bad: The most expensive.
Conclusion: Choose this one … You get what you pay for!

written by cybercjh \\ tags: , ,

Dec 28

Three times in as many months, I have had weird charges from California appear on my American Express statement. I did not do business with these companies and I cannot find any information about them online.

  • 10/22/07 $11.87 – E NAT NATALIYA MAKOVCARMICHAEL CA ELECTRONICS STORE
  • 12/05/07 $11.95 – PARADISE WEB PARADISPLUMAS LAKE CA DIRECT MKTG INTERNET
  • 12/26/07 $ 9.45 – VALLJRSX VALL-JRSX WEST SACRAMENTO CA DIRECT MKTG INTERNET  

Each time, I called American Express to dispute the charges and they were promptly credited back to my account. I asked them if they could provide me more information about the company that charged me like their phone number, address or website. But, they never had any additional information they could provide. Apparently, whatever I can see when I manage my account on their website is all they can see.

It’s obvious that someone got a hold of my account number. So, I called American Express today and they canceled my card and are issuing me a new card with a new number.

But, I just ran across this article by Bob Sullivan (really enjoy reading his stuff) on the Red Tape Chronicles on MSNBC. His article talks about people that have had small bogus charges posted to their debit or credit cards. And, just like the people in the article, I also subscribe to Equifax credit monitoring services. Maybe there is a connection? You would think that Equifax’s website and customer data is secure. But, it’s hard to deny these connections.

Update 01/04/08 … Looks like I’m not alone. Check out http://www.cjupin.com/2007/09/13/credit-card-scam-digismarketcom.

Update 01/04/08 … I just sent this e-mail to Equifax to Security.DataAdministration@equifax.com:

I have been an Equifax customer for many years. Recently, I have read reports that Equifax’s customers have had unauthorized charges posted aganist their credit cards. Sure enough, this has happened to me 3 times on the same card that Equifax has on file (1) 10/22/07 $11.87 – E NAT NATALIYA MAKOVCARMICHAEL CA ELECTRONICS STORE (2) 12/05/07 $11.95 – PARADISE WEB PARADISPLUMAS LAKE CA DIRECT MKTG INTERNET (3) 12/26/07 $ 9.45 – VALLJRSX VALL-JRSX WEST SACRAMENTO CA DIRECT MKTG INTERNET. What is Equifax doing to investigate this? The web is full of reports from Equifax customers that have fallen victim of identity theft in this manner. Just check out (1) http://www.cjupin.com/2007/09/13/credit-card-scam-digismarketcom/#comment-761 or (2) http://redtape.msnbc.com/2007/11/chris-jupin-nev.html#posts or (3) my blog http://cybercjh.spaces.live.com/blog/cns!3F5736B7C1474927!199.entry. The connections to Equifax cannot be denied. Someone stole your customer’s information. What are you doing about that?!

Update 01/04/08 … Here is the response I received back from Nicole Smith, Senior Director of Global Threat & Intelligence at Equifax:

Equifax security has received your concern and we are currently investigating this matter. As you are aware, the charges are related to an overall online fraud scam related to the purchase of eBooks. Several blogs discuss the matter. Although many consumers have indicated a link to Equifax, we have not identified a common source for any of the complaints. Of the small number of consumers that have actually contacted Equifax, no unauthorized access of their accounts has been found. Equifax is continuing to investigate, however, and will do so until resolution. I will contact you personally, when this matter is resolved. Please do not hesitate to contact me with any concerns or questions.
Thanks,
Nicole Smith
EQUIFAX
Senior Director
Global Threat & Intelligence
Also check out the following blog which is consistent with our
investigation and was sent by the CJUPIN blog leader to me a few weeks ago: http://www.dslreports.com/forum/r19620593-Ebook-websites-fraud-charges-DevbillDigitalAgePluto

So, I wonder what the outcome of their investigation will be …

written by cybercjh \\ tags: ,

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