CyberCJH’S Blog

We stopped at BJ’s Wholesale Club in Jensen Beach yesterday. Amongst the few things we purchased was a package of cookies. We used the self check out lane. When we scanned the cookies, they came up $6.99 even though the price sticker said $4.99. So, we called the self-checkout assistant over to help us. She had no idea what she was doing. Here’s where things went bad.

• She rescans the cookies and they come up as $6.99, just like we said. But, we had already scanned them. So now, we’ve been charged $6.99 twice.
• She voids her $6.99 scan.
• She price overrides the cookies to $4.99 and starts to walk away.
• We point out to her she only voided her $6.99 scan. Our $6.99 scan is still there.
• She shakes her head and calls the machine ’stupid.’
• She attempts to void the first $6.99 scan, but ends up voiding her $4.99 scan.
• She calls the machine ’stupid’ again.
• She scans the cookies at $6.99, again.
• She voids the third incorrect scan of $6.99.
• We point out that our $6.99 scan is still there. She still hasn’t voided it.
• She tries to price override the cookies to $4.99, but it’s not working because she’s not reading the screen. It says ‘enter price’ and she’s trying to scan the item. She ends up scanning the cookies for $6.99, for the forth time.
• At this point, I start telling her how to use the cash register. ‘Press Override. Scan the item. Enter the price. Place the item on the belt.’
• She says she, ‘hates’ the self check out lanes and she doesn’t understand ‘why management puts her in charge of such stupid machines.’
• She calls over her co-worker. The co-worker presses 4 buttons and in 15 seconds fixes everything.

So, our receipt looked like this. Remember, we only want to buy one package of cookies.

COOKIES              $6.99
COOKIES              $6.99
COOKIES *VOID*      -$6.99 
COOKIES              $4.99
COOKIES *VOID*      -$4.99
COOKIES              $6.99
COOKIES *VOID*      -$6.99
COOKIES *VOID*      -$6.99
COOKIES              $6.99
COOKIES *VOID*      -$6.99
COOKIES              $4.99

I wanted to say ‘Forget the dam*ed cookies’ and just walk out. Is it really that hard to train your employees on how to use the cash registers? Or, does BJ’s just not give a sh*t?

Oh, did I mention the 3 times when the register wanted her to place the cookies on the belt and she basically just threw them down the lane? I guess she didn’t care since she wasn’t buying them or eating them. She only works there.

And, not even so much as a smile or a trite apology. When all was said and done, she just walked away mumbling to herself.

Our membership expires in December. I doubt we’ll be renewing it. It seems stupid to me to pay a membership fee only to have to deal with employees like that.

written by cybercjh \\ tags: BJs

You shouldn’t call an apple an orange. That might get you into trouble.

BJ’s Wholesale Club (Jensen Beach, FL) is selling 28-ounce plastic tubs of UTZ Chocolate Covered Pretzels as described on the pricing label for $5.99.

The plastic tubs are displayed in boxes displaying the phase UTZ Chocolate Covered Pretzels.
 

But only when you turn the plastic tub over do you find what you’re actually buying. Chocolate Flavored Covered Pretzels.
I know, hard to read. Sorry.

What’s the difference?

• Chocolate: The food product made from the roasted seeds (beans) of the cacao tree. The hulled meat of the bean, the nib, is ground and processed, into various forms for eating and drinking.
• Chocolate Flavored: A chocolate-type product that substitutes vegetable oil for all or part of the cocoa butter. Used to coat fruit and for other decorating purposes. Products made with confectionary coating will be designated chocolate-flavored. In milk chocolate-flavored coatings, whey powders, whey derivatives and dairy blends can be used instead of powdered milk.

So, the product is advertised as being chocolate when it is really chocolate flavored. Buyer beware, I guess. Always read before you buy.

Thanks to thenibble.com for the definitions.

written by cybercjh \\ tags: BJs