CyberCJH’S Blog

Jeff,

I’ve been your customer for 8 years. I estimate I’ve spent about $3,000 at Amazon. But, I have decided that I’m probably not going to buy anything from Amazon ever again. Frankly, I’m scared to death to be your customer.

Why? I’m scared you’ll fire me! The Internet has been buzzing lately with reports that you’re closing your customers’ accounts and banning them from Amazon for seemingly minor things - returning an item or two (even for legitimate reasons) or perhaps taking advantage of (what once was) your post-order price matching guarantee one too many times.

The fact that you’re throwing so many of your customers away makes me stop to think, “Do I really want to patronize a company that treats its customers like that?”

I’ll be honest with you…

• I’ve received packages from Amazon for items that were addressed to other people in other states. I tried to give the packages back to Amazon, but your customer service representatives acted like they didn’t want me to bother.
• I returned a $17 FM Transmitter earlier this year that didn’t work in exchange for a new one (that works great, by the way).
• I’ve complained that my prime packages were taking more than 2 days to arrive which your customer service representatives interpreted as me not receiving my packages at all. They resent me several items at no cost despite the fact my e-mails never said the items were lost.
• I’ve taken advantage of your former post-order price matching guarantee many, many times and saved a total of almost $150 for doing so.
• I’ve downloaded a number of free MP3s from Amazonmp3 by using Pepsi points.

Based on these facts, I fear that I’m on the top of the list for the next round of customers to kill. That scares me, mainly because I have about 20 videos I downloaded from Unbox (Family Guy, South Park and Bob & Margaret episodes) and a bunch of MP3s I downloaded from Amazonmp3. If you hose my account, I’ll probably lose access to those things. And, could you imagine if I had actually spent the money to buy a Kindle and you closed my account?! What a waste of money that would have been!

So, I guess I should quit while I’m ahead. The fact that you discontinued your ‘30 Day Post-Order Price Matching Guarantee,’ made the decision a little bit easier. Earlier today, I set my Prime membership to not automatically renew in January.

Sprint PCS fired a bunch of dead beat customers earlier this year. Since then, they’ve been hemorrhaging good customers at a sickening pace. Makes you stop and wonder if they ever regret taking that action.

Sorry it had to end this way. I fear I’m just not the type of customer you’re looking for.

In case you’re interested, here’s my Amazon history.

I joined Amazon in 2000. I placed 1 order in 2000, 1 in 2001 and 2 in 2002. I didn’t order anything from Amazon in 2003, 2004 or 2005. In 2006, I joined Amazon Prime and placed 12 orders. In 2007, I placed 16 orders. And, so far in 2008, I’ve placed 52 orders.

Total Spent at Amazon : $3,565.51

• $3,341.36: Items sold by Amazon
• $21.43 : Amazon shipping charges
• $3.99 : Amazon gift wrapping charges
• $158.00 : Amazon Prime membership (2 years)
• $29.85 : Unbox videos
• $10.88 : MP3 downloads

Total Amazon Orders Placed : 71 (not including Unbox & MP3 orders)

• 69 : Successful orders (97%)
• 1 : Orders not received and replaced by Amazon (1.5%)
• 1 : Orders returned as defective and replaced by Amazon (1.5%)

I have taken advantage of the post-order price matching guarantee 36 times over 22 orders and have saved $186.85 by doing so, for an average of $5.19 each time.

Total Spent at Amazon Marketplace : $348.24

• $301.22 : Items sold by Marketplace sellers
• $47.02 : Seller shipping charges

 Total Amazon Marketplace Orders Placed : 13

• 10 : Successful orders (76.9%)
• 1 : Orders cancelled by seller because item went out of stock (7.7%)
• 2 : Orders cancelled by seller because of their price mistake (15.3%)

- Chris H.

PS : Congratulations on making the front page of the Consumerist! http://consumerist.com/5044959/amazon-closes-accounts-en-masse

PPS : Have you seen the you’re fired e-mail you sent your customers? How unprofessional can you get?

Hello from Amazon.com.

A careful review of your account indicates you’ve experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.

Regards,

Account Specialist
Amazon.com

written by cybercjh \\ tags: Amazon

written by cybercjh \\ tags: Amazon

Purchased 3/26/08 : SimCity Societies PC DVD : Price dropped $0.80 on 3/28/08 and a further $0.77 on 4/1/08.

Total money refunded due to Amazon’s price shenanigans : $108.55

written by cybercjh \\ tags: Amazon

Purchased 3/26/08 : SimCity Societies PC DVD : Price dropped $0.80 on 3/28/08. 

Total money refunded due to Amazon’s price shenanigans : $107.78

written by cybercjh \\ tags: Amazon

Purchased 3/17/08 : Life After People (History Channel) DVD : Price dropped $7.50 on 3/20/08. 

Total money refunded due to Amazon’s price shenanigans : $106.98

written by cybercjh \\ tags: Amazon

According to Wikipedia, a shenanigan is a deceitful confidence trick or mischief causing discomfort or annoyance. I think it’s Amazon’s official pricing policy. On Amazon, if they lower the price on an item within 30 days of shipping it to you, they will refund you the difference. But, it’s up to you to monitor the price and request the refund. There are websites that help you do this like Price!pinx, but what a PITA. Anyway, check out these recent Amazon price changes. Sometimes, their prices change on a daily basis or even several times a day. Oh, by the way, enjoy this rare glimpse into my online purchasing habits.

• 2/5/07 : 1GB MiniSD Card : Price dropped $1 on 2/13/07. 
• 10/16/07 : Energizer Battery Charger : Price dropped $1.18 on 11/3/07.
• 11/30/07 : Racor Gravity Freestanding Bike Stand : Price dropped $3.78 on 12/5/07.
• 12/7/07 : 8 sets of LED Christmas Lights : Price dropped $55 on 1/3/08 and a further $12.50 on 1/5/08
• 1/15/08 : Dilbert DVD : Price dropped $3 on 1/30/08, then a further $5.50 on 2/2/08 and then a further $8 on 2/12/08.
• 1/25/08 : XM Car Kit : Price dropped $1.66 on 2/2/08.
• 3/3/08 : Clatterford DVD : Price dropped $4.50 on 3/11/08.
• 3/9/08 (Ida’s purchase) : KitchenAid Mixer : Price dropped $19.99 on 3/15/08 and a further $16.90 on 3/17/08.
• 3/11/08 : Canon Grey Leather Case : Price dropped $0.25 on 3/13/08 and a further $0.36 on 3/16/08 and then a further $2.75 on 3/17/08.

I’ve saved just shy of $100 over the past 15 months. Considering that Christina & I have been Amazon Prime members since January of 2007, the refunds from the price drops have basically paid for our membership in that program. I don’t understand how Amazon makes money off me. I can’t see them making any money off anything I’ve ever bought there.

If you buy something from Amazon, I highly recommend that you monitor the price for 30 days after that or have a website like Price!pinx do it for you. You will probably end up saving money.

written by cybercjh \\ tags: Amazon

Anyone else notice thier logo looks like the mushroom cloud of an atomic bomb? 

In case you haven’t noticed, I love a good deal. I clip coupons. I take advantage of every opportunity to save money. As someone I used to work with once said, “Don’t fork over coinage without the proper negotiations.” Hey, it’s my money.
Anyway, I wanted to get some flowers for Christina for Valentine’s day. Lo and behold, quite the deal on Amazon! I bought one dozen pink and one dozen white roses from Falcon Farms.
 
The cost should have been …

1 Dozen Pink Roses: $19.99 + $9.99 Shipping = $29.98
1 Dozen White Roses: $19.99 + $9.99 Shipping = $29.98
Subtotal = $59.96
Tax = $3.90
TOTAL = $63.86

But, due to what looks like a price mistake, I only paid $12.79. That’s a savings of about 80%! Check out the screenshot below.

Will I get this order? Or will it be cancelled?

Update 02/06/08 11:45am … Just got the following e-mail from Amazon …

Dear XXXXXXXX@XXXXXXX.XXX,

We’re writing to confirm your purchase of the following items from Falcon Farms, Inc.:

1 of 1 Doz. Pink Roses 2039 (available to ship by 08-February-2008)
1 of 1 Doz. White Roses 2038 (available to ship by 08-February-2008)

Amazon Payments has charged your credit card (XXXXXXXXXX) for this purchase, and the funds have been credited to Falcon Farms, Inc. You have chosen to ship your order via Standard shipping. The delivery estimate for this method to your address is 2 to 6 business days after shipping. The actual delivery time for the item(s) in your order will depend on the shipping policies of Falcon Farms, Inc. and when the item(s) are available to ship.

Here are the order details.
—————————————————
Date: 06-February-2008
Amazon Order #: ###-#######-#######
1 of 1 Doz. Pink Roses 2039, $19.99
1 of 1 Doz. White Roses 2038, $19.99
Feb 14th Delivery $-39.96
Shipping & Handling: $11.99
Tax: $0.80
Total: $12.79
Buyer: XXXXXXXX@XXXXXXX.XXX
Paid via Amazon Payments Using: XXXXXXXXXX (exp. ####/##)
Your Shipping Address:
#### XX XXXXX XXX
XXXX XX XXXXX, XX #####-####
Shipping Method: Standard
—————————————————
Thanks for shopping at Amazon.com.

So, they have my money. Will I get my flowers?

Update 02/08/08 11:30pm … Falcon Farms apparently canceled my order and refunded my money, but shorted me 2¢. I don’t think so! I fired off this e-mail to them just now:

I was charged $12.79. But, only refunded $12.77. What makes you think you can keep 2¢ ($0.02)? You can refund that too, please. Thanks. 

And, I left them this feedback:

0 of 5 Stars: Canceled my order without explanation. Did not ship order. Didn’t even refund full amount. Falcon Farms = Bad.

To which they responded (my comments in red):

As explained to all customer [customers] affected by this Technical Glitch, witch [sic] created a promotion which did not exist, resulting in sending the order for the cost of shipping. Emails were sent to all customers explaining the situation [On which planet? I didn't get any e-mail.]. All monies were refunded immediately [If by immediately you mean over 48 hours later.].

Hey Falcon Farms - here’s an idea … Grammar lessons.

About 5 minutes after complaining about my 2¢, they refunded it. Ha! Their seller rating on Amazon is getting trashed right now by all the people who are mad.

Update 02/09/08 11:00am … Wow. Falcon Farm’s seller rating on Amazon has went from about 95% to 31% in just under 24 hours. People are mad! I have been reading the feedback in their seller rating and the forums over on SlickDeals. Here’s a recap of their shenanigans…

Wed., 02/06 … A great deal on Falcon Farm’s roses (sold on Amazon) is posted to the forums on SlickDeals. Hundreds of people place an order. Later that day, they get e-mails saying their orders were confirmed and their credit cards were charged.

Thu., 02/07 … Nothing.

Fri, 02/08 … Falcon Farms sends out thousands of e-mails reporting that all the orders are void because of a price mistake. Here’s the text of the e-mail. As you can see, Falcon Farms has a severe grammar problem.

Due to a Technical problem we experience during the time you placed your order, created a promotion, which in fact did not exist.

We do apologize for this inconvenience and hope you will understand all orders have been cancelled and refunds have been issued.

Again, Our Sincere Apology

Some customers (not me, I didn’t receive even one) received almost 1,000 e-mails because Falcon Farms put every one’s e-mail address in the TO: and CC: lines of the e-mail, not in the BCC: line. So, people went ‘Reply All’ happy. When someone complained about that, Falcon Farms responded:

Please understand that nothing was done intentionally as well as upset customers as yourself, it was Truly a Technical problem that again cases issues with refunds and sending out tons of e mails.

This isn’t an excuse and we accept full responsibility and hope you would understand.

We have verified that a full refund was transmitted for you via Amazon Seller Central

Again Our Sincere Apology.

I wonder were these people are from. Anyway, then they proceed to either refund partial amounts to the customers who had their orders canceled or refund the full amount in little, tiny pieces (like, say 1¢ at a time). I guess they’ll blame that on ‘Truly a Technical problem’ as well.

In the time it’s taken to write this update, their seller rating has now dropped down to 30% positive. I wonder if Amazon will give them the boot after this fiasco. They’re obviously not fit to run a business. To have a legitimate price mistake is one thing. To handle like they did is quite another.

I ought to send them the same e-mail a couple thousand times and sign it:

Sincerely Yours,
Truly A. Technical-Problem

Update 06/17/08 … Comments disabled on this post due to excessive spam.

written by cybercjh \\ tags: Amazon

This is the e-mail I sent Amazon customer service yesterday …

On 12/30/07, order number ###-#######-#######, I purchased 5 sets of ‘GKI Bethlehem Lighting 35-Light Glittered C6 LED Light Set, Green Bulbs, Green Wire’ for $15.99 each. The price recently went down to $4.99 and I was given a $55 refund ($11 price difference x 5 sets = $55). Today, the price is down to $4.49, which is an additional $0.50 price difference. Can I please receive a refund for $2.50 ($0.50 price difference x 5 sets = $2.50).

On 1/2/08, order number ###-#######-#######, I purchased an additional 8 sets of ‘GKI Bethlehem Lighting 35-Light Glittered C6 LED Light Set, Green Bulbs, Green Wire’ for $4.99 each. The price is now down to $4.49, which is a $0.50 price difference. Can I please receive a refund for $4.00 ($0.50 price difference x 8 sets = $4.00).

To summarize: I am requesting a total refund of $6.50 for the two orders as specified above. I await your response. Thank you.

Easy to understand, right? Could I have made it any easier? Today, I receive this response from Mohammed Aamair Khan (good God!) …

Greetings from Amazon.com. I’ve reviewed your orders and found that you have been refunded $55.00. This amount reflects the difference between the price you were charged for the item and the current discounted price. I am sorry I cant refund you $6.50 as per your request. Thank you for shopping at Amazon.com.

Best regards,
Mohammed Aamair Khan
Amazon.com Customer Service

I guess Mohammed can’t do simple math. So, I called Amazon Customer Service at 206-266-2992. The phone call lasted 31 minutes and 39 seconds. I spoke to someone who sounded like she was from India. This is how my conversation went … My comments in [red] …

On hold for about 5 minutes …

Amazon: Thank you for calling Amazon. This is [I-have-absolutely-no-idea-what-she-just-said.]. May I have your order number?

Me: I don’t have it handy. Can you look it up another way?

Amazon: Yes. Can I have your e-mail address?

Me: c - y - b - e - r - c - j - h at hotmail dot com.

Amazon: Thank you. That is F as in frank, I as in igloo … [God, here we go...]

Me: No. Let’s try again. C as in Charles - Y as in yoyo - B as in boy - E as in Edward - R as in Romeo - C as in Charles - J as in John - H as in Henry at hotmail dot com.

Amazon: OK. Thank you. Can you please verify your name?

Me: [I gave her my name...]

Amazon: Thank you. Can you please tell me your e-mail address? [Is this a joke?]

Me: I just gave it to you … 15 second ago … remember?

Amazon: Yes, thank you. Can you please verify your billing address?

Me: [I gave her my billing address...]

Amazon: Thank you. How can I help you?

Me: I am entitled to a refund of $6.50 for 13 sets of Christmas lights I bought. $0.50 for each set since the price has been reduced from $4.99 to $4.49. I sent an e-mail in this regard, but someone named Mohammed Aamair Khan there told me I’m not entitled to this refund.

Amazon: OK. This will take me some time to research. Can you call back in 30 minutes? [She's got to be kidding...]

Me: You want me to call back in 30 minutes?

Amazon: Yes. [She ain't kidding...]

Me: No, I will hold while you research this.

Amazon: You want to hold?

Me: Yes.

Amazon: OK. Please hold …

On hold for about 15 minutes …

Amazon: Thank you for holding. I have researched this and the item you have ordered is no longer available. I apologize for the inconvenience. Is there anything else I can help you with today?

Me: Yes, you can process my refund of $6.50.

Amazon: I cannot process this refund as the item is no longer available. I cannot find the item.

Me: Which is it? It’s no longer available? Or, you can’t find it?

Amazon: It is … unavailable … not found. [She should be a politician...]

Me: Uh, okay. Well, I’m looking at it right now and I can see it is available and selling for $4.49.

Amazon: I cannot see that.

Me: Well, I can. I paid $4.99 for each of the 13 sets and the price is now $4.49. So, I am entitled to a refund of $6.50.

Amazon: At this time, I cannot access the item … the Internet. [Un-f*cking-believable...]

Me: OK. Well, maybe then you could transfer me to someone in the States who can?

Amazon: OK. Please hold …

On hold for another 10 minutes …

Amazon: Thank you for holding. [It's still the same lady...]

Me: OK.

Amazon: I have processed your refund of $6.50. You will receive an e-mail confirmation within 24 hours.

Me: OK. Thank you.

Amazon: Is there anything else I can help you with?

Me: No. Thank you.

Amazon: Thank you for choosing Amazon. Have a nice day.

Me: Good bye.

I just checked my Amazon account online … and there is a refund pending … for $12.50. I guess she took the same math class as Mohammed.

Update 01/06/08 … They have refunded $12.50 to my credit card. $6 more than they were supposed to, but who’s complaining?

written by cybercjh \\ tags: Amazon

Some of the LED Christmas lights I ordered from Amazon arrived today. I plan to use them next year to decorate the three-legged palm in our front yard. But, taped to my parcel were 2 additional parcels. Imagine my surprise when I realize I received 2 other people’s orders!

In the first parcel was a Logitech Harmony 890 Advanced Universal Remote Control worth $250! Hot damn! Jackpot!

(picture taken by Tina w/ her new Q)

The second item was a freaking cast iron corn muffin pan in the shape of fish. GMAFB. How disappointing!

I decided to be honest (good karma, I need) and e-mail Amazon and tell them I received these additional parcels by mistake and asked what they would like me to do with them. I expect they’ll want me to return them (on their dime, of course) and I will do so if they request. But damn, I want to keep the remote control!

Here is the e-mail I sent Amazon tonight (01/04/08) at 10:00pm …

Hello, when I came home from work today, I noticed I had more boxes from Amazon on my front door step then I was expecting. Imagine my surprise when I realize two additional parcels got taped to mine - and I received, in addition to my own order, two other people’s orders. Since honesty is the best policy, I am notifying you of these facts and ask you what you would like me to with the additional items. The first order is ###-#######-####### for Xxxxxxxx X. Xxxxxx. The second order is ###-#######-####### for Xxxxx Xxxxxxx. Thank you.

Update 01/06/08 10:00am … They just responded. My recent experiences with Amazon’s support staff are poster-child examples of how out-sourced customer service is not a good idea. The incredibly simple requests that I have put in front of Amazon’s over-seas representatives over the past few days, requests that could be easily understood by the stupidest of 5 year-olds, have been met with … well … I’m not even sure how to describe it. It’s as if they don’t even read my e-mails and just respond with generic, pre-prepared responses that don’t make any sense. And, have so far, cost Amazon hundreds of dollars - just in my case, alone. Here is their response … my comments in [red] …

Thanks for contacting us at Amazon.com. I apologize for this delivery mix-up and appreciate that you took the time to write to us. I’ll make sure to send a message right away to the person who was supposed to receive this package, to let them know the delivery will be delayed. We can provide you with a postage-paid return mailing label to return the packages to us at our expense.

First, we’ll need some information from the address label on the outside of the packages. You should see a long string of letters and numbers separated by slashes, that looks something like this: Fbfe18717/2/3998/econ-us/1 of 1/. What we need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be fbfe18717). [Why would they ask me for additional information like this? I gave them the order numbers and names associated with them. I'm sure if they would take a moment to input those order numbers into their systems, they would see the information they're now requesting me to gather for them. If a customer contacted you, told you they received two other people's orders, gave you their order numbers and names, wouldn't you just send them a prepaid label and be done with it? Nope, they want to further inconvenience an honest customer and make them jump through more hoops. I'm willing to box it back up, put a label on it, drive it to the post office and send it off to them. Why do they make it so difficult for me to do that? You either want the crap back or you don't.]

Please provide this information [Yeah, well I'll think about it. I'm starting to think those items I received should be kept as payment for all crap I've had to put up with Amazon lately.], and we’ll e-mail you with a link to print a postage-paid return mailing label. In case you don’t have a printer, ask your friend/family to print it for you. After you print the label out, just tape it to the outside of the packages and give the box to your mail carrier or drop it off at any Post Office.

Again, I’m sorry for this inconvenience. We appreciate your help in returning this item to us.

Best regards,
Vidyasagar
Amazon.com Customer Service

---

Some additional pictures from this evening …90% off Christmas stuff at Target! I bought decorations for next year and enough gift bags, paper and other stuff to last until 2059. BTW, have I mentioned the Target addiction I have been suffering from lately? I go there every day - it’s ridiculous. But, since the Christmas stuff is now gone, that’ll probably stop. I hope.

Driving home at night in the rain.

I think the cat is cold …

written by cybercjh \\ tags: Amazon

Amazon is weird. Today, I sent them this e-mail …

D-Link DWL-G710 Wireless Range Extender, 802.11g, 54Mbps
D-Link 2.4GHz Omni-Directional 7dBi Indoor Antenna ( ANT24-0700 )

Comments: I ordered this on 12/23 via my Prime account and selected two day shipping. The items were in stock. That was a Sunday. So, I assumed my order would not go out until Monday. But, my order was not given to UPS until Wednesday. And, according to UPS, it’s not arriving until Friday, the 28th. I understand Christmas does not count as a shipping day. But, Monday + Wednesday + Thursday + Friday = 4 days. Why am I paying for an Amazon Prime membership to get free two day shipping if it’s going to take 4 days to arrive?

Tonight, they replied with this …

Thank you for writing to Amazon.com with your concern.  First, please allow me to express my sincere apologies for any frustration that has been caused. It is certainly not our intention for our customers to have anything but a pleasant experience at our store.

I checked your order and found that it has been shipped on December 23, 2007 via UPS. [UPS received the billing information on 12/23. The parcel didn't actually enter their system until 6:07pm on 12/26.]

As you have mentioned, it is supposed to be delivered in two business days to the shipping address below. XXXXXXXXXXX XXXXXXXX
#### XX XXXXX XXX
XXXX XX XXXXX, XX #####-#### 
United States

Incase of delay in shipmnet [sic] also, it is supposed to be there in a day or two day later. I am sorry that you have not received this order till now. I am sorry that you have not received your package on time, as a prime member.

At this situation, I can only assume that your package has been lost. [Why would Amazon assume that? I never said the package was lost - I said it was scheduled for delivery on 12/28.] However, please be assured that we are here to make things easier for you. 

In this case, I can create a replacement order for the missing item right away, to be shipped to you as soon as possible at no additional charge.

However, in this case, we are uncertain how you would like us to proceed - Replace or Refund.

We would still be happy to arrange for a replacement to be sent to you. If this solution will not work for you, we can simply issue a refund for the item, along with the associated shipping costs.

Please use the links just at the end of this message to contact us again and indicate which option you prefer, so that we can take immediate actions in resolving this issue soon upto [sic] your satisfaction.

Best regards,
KarthikeyanM.
Amazon.com Customer Service

So, I replied with …

KarthikeyanM,

Thank you for your reply. I really do need what I ordered, so please send a replacement. Thank you.

To me, they were either over-eager to resolve the situation or this was the 400th e-mail that Karthikayan had answered today and they were all starting to run together in her mind. I was complaining about a delayed shipment, not a lost shipment. The package is still scheduled for delivery tomorrow, according to UPS. I imagine when Amazon goes to process a replacement shipment tomorrow, they’ll see that the original parcel was delivered and will not send a replacement. If they do, then I got two for the price of one. But, I would hope they have systems in place that would prevent them from replacing an already-delivered parcel.

We’ll see what happens!

Updated 01/01/08 … So, it appears Amazon did send me a replacement parcel even though the original parcel has since been delivered. This was their e-mail to me …

Thank you for writing to us at Amazon.com.

I am sorry that you have not received this order. I hope you can accept my sincere apology for any inconvenience caused in this regard. It appears the package may be lost. Please accept our sincere apologies for this inconvenience. I have placed a new order for the item. There will be no charge for this replacement. Here are the details of the new order:

Order Number: ###-#######-#######
Shipping Speed: One-Day Shipping
Estimated Delivery Date: December 31, 2007
For your reference, the shipping address for the new order is:
XXXXXXXXXXX XXXXXXXX
#### XX XXXXX XXX
XXXX XX XXXXX, XX #####-####
United States

As a representative of Amazon.com, I want to assure you that we value our customers’ trust above all else–it’s the foundation on which our company was built. Please know that we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. We appreciate your business and hope to see you again soon at Amazon.com.

written by cybercjh \\ tags: Amazon