Main points :

• flights diverted in 2006 due to bad weather in Texas - up to 12,000 passengers affected
• after landing, passengers sat in the planes for hours – weren’t allowed to leave – toilets overflowed and stench of human excrement and body odor filled the planes - little to no access to food or water
• passengers deprived of medication and suffered anxiety, physical illness, emotional distress and monetary loss
• passengers suing for false imprisonment, fraud and negligence
• in 1999, Northwest Airlines agreed to pay $7,000,000 out of court to settle similar claims

Good! AA needs to be sued otherwise they will never learn. Airlines seem to forget that their passengers are not cargo and there is, in fact, a vast difference between human passengers and non-living cargo. Now maybe we’ll get a Passengers Bill of Rights.