CyberCJH's Blog

And now, yet another reason not to shop at Wal-Mart.

written by cybercjh

Just how much does Wal-Mart suck?

Well, consider this.

According to Fortune Magazine, “Target opened its first store here in March [2009], deep in the heart of Wal-Mart country. Former Wal-Mart CEO Lee Scott and his successor Mike Duke are both frequent visitors, according to Target store manager Chuck Simmons.”

Lee Scott and Mike Duke. Both. Shop. At. Target.

I guess even he gets sick of the rude and more recently, sparse employees, long lines and cluttered, messy aisles at Wal-Mart. Mike has the power to fix all that, but I guess he’s not up to the challenge.

Word of warning, guys.  If I were you, I wouldn’t say the words buck, cluck, duck, luck, muck, puck, stuck, truck or any other words that end in uck. Eloise is reading your lips.

written by cybercjh

On my lunch break from work, I decide to go to the store to get a bottle brush.

Wal-Mart is significantly closer to my work than the Target it. So, despite the fact that I know I’d have a better, more pleasant shopping experience at Target and despite the fact that I have a gift-card for Target and despite the fact I loath Wal-Mart, I go to Wal-Mart on US1 in Port St. Lucie.

I park. I walk in. Well, I attempt to walk in. I walk up to the doors under the word ENTER. Nothing happens. I walk up to the doors under the word EXIT. Nothing happens. I say out loud, “Doors are stuck.” At that point, the door ranger named Eloise opens the door from the other side and says to me, “We’re working on it. There’s no need to swear.” I stare at her for a few moments, dumbfounded. Finally, I realize – she thinks I said, “What the f*ck.”

Hey, Elosie … Newsflash … You’re not a good lip reader. And really, it’s not wise to accuse your customers of swearing when you (a) didn’t hear them (b) incorrectly read their lips and (c) are the first face a customer sees upon entering your store. You are a door greeter … at Wal-Mart … YOU CAN DROP THE ATTITUDE.

I complained to the manager.

In the end, I thought to myself, f*ck Wal-Mart. I went to Target instead.

written by cybercjh

Wow! What an adventure at the Wal-Mart Site-To-Store desk last night. It amazes me Wal-Mart is still in business as poorly run as their organization is.

• 12-25-08 : We order a Medline Backless Bath Bench from walmart.com and select Site-To-Store delivery.
• 01-05-09 11:30am : I get an e-mail from Walmart telling me that our order is available for pick-up.
• 6:30pm : I arrive at the Site-To-Store desk at the Wal-Mart store. The sign says PRESS SCREEN FOR ASSISTANCE. So, I do. And, the display changes to WAITING ON CSM RESP. Now, when I worked at Walmart 10 years ago, CSM stood for Customer Service Manager. But now, I realized it really stands for Caution: Slow Moving.
   
• 6:40pm : I’m still waiting at the empty Site-To-Store desk. So, I call the Walmart store from my cell phone and ask them to page someone to come help me. They do and seconds later, in walks someone. She then told me that the PRESS SCREEN FOR ASSISTANCE doesn’t work. WTF?!
   
• I give her the e-mail I printed saying my order was ready for pick-up. She types in the order number, twice. The computer doesn’t find it. So, she enters my name. The computer finds the order. She asks, “Is this a pair of shoes?” I was like, “Uh, the paper clearly states I ordered a Medline Backless Bath Bench.” She goes to the back to get the item.
• 6:45pm : She comes back out with an assistant manager to tell me they can’t find the item. She picks up the e-mail again and asks, “Are you sure your last name is Xxxxxxxx?” I reply, “I’m pretty sure since that’s the name I’ve been using for 29 years.” She looked at me funny. She then asks to see my license. I give it to her. She shows it to the assistant manager and says, “See! I told you his last name was Xxxxxxxx!” As if I was lying! She goes, “There is only one box in the back but the last name isn’t Xxxxxxxx.” I said, “Well, then that’s probably not my box.” Off they go again to search for the box while I wait in at the empty Site-To-Store desk.
  
• 6:50pm : Out walks another assistant manager. He picks up the e-mail I printed out and starts reading it. He asks, “Did you get the e-mail telling you that the item was here.” I said, “Um, that’s what you’re holding in your hand and reading right now.” He says, “Oh, yeah.” He does some stuff on the computer and then proceeds to tell me that sometimes the e-mail gets sent to say the item is ready for pick up before the item is actually ready for pick up. Are you f*cking kidding me? He goes to the back again.
• 6:55pm : They found my box! Now, the employee can’t figure out how to print the receipt for the item. Another five minutes is spent while I help her use the cash register. Seriously. The display says, “DID CUSTOMER PICK UP? TOTAL=NO ENTER=YES.” She keeps hitting TOTAL. I said PRESS ENTER! She goes, “Oh yeah, that worked!”
  

My God. All this to save $4.79 over ordering from Amazon. And, Amazon would have delivered it right to my door. Next time, I will think twice.

written by cybercjh

And now, yet another reason not to shop at Wal-Mart.

A woman named Ashlee from Colorado took her car to Wal-Mart for an oil change. During the oil change, Wal-Mart did not replace the oil cap properly causing the o-ring seal to bust and the oil to simultaneously leak out, leaving the engine to run metal on metal. Ashlee seems like a smart person. She stopped using the car the instant she realized something was going wrong. But, it was too late. GMC told her it would cost $5,875 to replace the engine.

Wal-Mart, who wants everyone on earth to save money and live better has refused to pay for the damage because they claim that when Ashlee discovered the damage, she took her car to a non-Walmart mechanic and in doing so “tampered with evidence.” Apparently, I must have missed it when Wal-Mart proclaimed themselves to be the Fifth Circuit Court.

Ashlee is hiring a lawyer and taking Wal-Mart to court. I, for one, wish Ashlee all the luck she needs.

But seriously, folks. Think about it. Most Wal-Mart employees can barley use the cash register. Do you really want to trust them with a sophisticated piece of machinery like your automobile? Just let Wal-Mart do what they do best – pawn cheap Chinese junk in large, over crowded stores on the backs of the American tax payer.

written by cybercjh