CyberCJH's Blog

Wow! What an adventure at the Wal-Mart Site-To-Store desk last night. It amazes me Wal-Mart is still in business as poorly run as their organization is.

• 12-25-08 : We order a Medline Backless Bath Bench from walmart.com and select Site-To-Store delivery.
• 01-05-09 11:30am : I get an e-mail from Walmart telling me that our order is available for pick-up.
• 6:30pm : I arrive at the Site-To-Store desk at the Wal-Mart store. The sign says PRESS SCREEN FOR ASSISTANCE. So, I do. And, the display changes to WAITING ON CSM RESP. Now, when I worked at Walmart 10 years ago, CSM stood for Customer Service Manager. But now, I realized it really stands for Caution: Slow Moving.
   
• 6:40pm : I’m still waiting at the empty Site-To-Store desk. So, I call the Walmart store from my cell phone and ask them to page someone to come help me. They do and seconds later, in walks someone. She then told me that the PRESS SCREEN FOR ASSISTANCE doesn’t work. WTF?!
   
• I give her the e-mail I printed saying my order was ready for pick-up. She types in the order number, twice. The computer doesn’t find it. So, she enters my name. The computer finds the order. She asks, “Is this a pair of shoes?” I was like, “Uh, the paper clearly states I ordered a Medline Backless Bath Bench.” She goes to the back to get the item.
• 6:45pm : She comes back out with an assistant manager to tell me they can’t find the item. She picks up the e-mail again and asks, “Are you sure your last name is Xxxxxxxx?” I reply, “I’m pretty sure since that’s the name I’ve been using for 29 years.” She looked at me funny. She then asks to see my license. I give it to her. She shows it to the assistant manager and says, “See! I told you his last name was Xxxxxxxx!” As if I was lying! She goes, “There is only one box in the back but the last name isn’t Xxxxxxxx.” I said, “Well, then that’s probably not my box.” Off they go again to search for the box while I wait in at the empty Site-To-Store desk.
  
• 6:50pm : Out walks another assistant manager. He picks up the e-mail I printed out and starts reading it. He asks, “Did you get the e-mail telling you that the item was here.” I said, “Um, that’s what you’re holding in your hand and reading right now.” He says, “Oh, yeah.” He does some stuff on the computer and then proceeds to tell me that sometimes the e-mail gets sent to say the item is ready for pick up before the item is actually ready for pick up. Are you f*cking kidding me? He goes to the back again.
• 6:55pm : They found my box! Now, the employee can’t figure out how to print the receipt for the item. Another five minutes is spent while I help her use the cash register. Seriously. The display says, “DID CUSTOMER PICK UP? TOTAL=NO ENTER=YES.” She keeps hitting TOTAL. I said PRESS ENTER! She goes, “Oh yeah, that worked!”
  

My God. All this to save $4.79 over ordering from Amazon. And, Amazon would have delivered it right to my door. Next time, I will think twice.

written by cybercjh