I just e-mailed Amazon the following message explaining to them that I’m upset they’re closing people’s accounts so unprofessionally and arbitrarily and it’s making me think twice about placing orders on the website.
I have been reading on many websites that Amazon is closing hundreds (maybe thousands) of accounts because customers have contacted customer service too much, or have returned items or have taken advantage of the post-order price matching guarantee. I’ve only ever returned one defective item and got an even exchange for the same item. I also used to take advantage of your post-order price matching guarantee until you discontinued it. So, will my account be closed because of these things? I was going to buy a Kindle for myself this Christmas, but now I fear that it will be a wasteful purchase if Amazon closes my account, I will not be able to buy books to put on the Kindle. And, I’d lose access to my videos and music I downloaded. I’m afraid to place any orders! What is going on?!
Stay tuned for their response.
Update 9/4 10:30am Amazon responded with this e-mail …
Thank you for writing in with your question.
To protect your privacy, we only send account information to the e-mail address on file for a customer’s account, and we never comment on any other customer’s account or account activity. Also, Amazon.com does not comment about rumors or speculative news reports.
Thanks again for your interest in Amazon.com.
Please let us know if this e-mail resolved your question.
Best regards,
Jared
Amazon.com Customer Service
So, I replied back to say …
You didn’t answer the one question in my e-mail, but instead responded by saying you don’t comment on other people’s accounts or speculative news reports. Funny enough, I wasn’t asking you to do either of these things. I was looking for some sort of assurance that my account wasn’t the next one to be closed, which if you had actually took the time to read my e-mail, you’d of understood. I guess I should interpret your response as Amazon’s way of telling me to get lost. Understood. I won’t bother you anymore. I imagine that’s what you want, anyway.
September 3rd, 2008 at 8:35 pm
What are you thinking?! Do not spend money on a Kindle! Get a Sony eReader. It supports so many types of documents. The Kindle only supports its documents, meaning you won’t be able to put pdf’s or doc’s on your reader. You are basically tying yourself to one store and their prices for books and magazines.
September 5th, 2008 at 5:00 pm
I wasn’t really thinking of buying a Kindle. I just said that to them in my e-mail to prove a point. Anyway, I don’t even know how to read. Hehehe.
September 5th, 2008 at 6:05 pm
I forgot you got edumacated in Jersey. I should have known you were illiterate.