We stopped at BJ’s Wholesale Club in Jensen Beach yesterday. Amongst the few things we purchased was a package of cookies. We used the self check out lane. When we scanned the cookies, they came up $6.99 even though the price sticker said $4.99. So, we called the self-checkout assistant over to help us. She had no idea what she was doing. Here’s where things went bad.
- She rescans the cookies and they come up as $6.99, just like we said. But, we had already scanned them. So now, we’ve been charged $6.99 twice.
- She voids her $6.99 scan.
- She price overrides the cookies to $4.99 and starts to walk away.
- We point out to her she only voided her $6.99 scan. Our $6.99 scan is still there.
- She shakes her head and calls the machine ’stupid.’
- She attempts to void the first $6.99 scan, but ends up voiding her $4.99 scan.
- She calls the machine ’stupid’ again.
- She scans the cookies at $6.99, again.
- She voids the third incorrect scan of $6.99.
- We point out that our $6.99 scan is still there. She still hasn’t voided it.
- She tries to price override the cookies to $4.99, but it’s not working because she’s not reading the screen. It says ‘enter price’ and she’s trying to scan the item. She ends up scanning the cookies for $6.99, for the forth time.
- At this point, I start telling her how to use the cash register. ‘Press Override. Scan the item. Enter the price. Place the item on the belt.’
- She says she, ‘hates’ the self check out lanes and she doesn’t understand ‘why management puts her in charge of such stupid machines.’
- She calls over her co-worker. The co-worker presses 4 buttons and in 15 seconds fixes everything.
So, our receipt looked like this. Remember, we only want to buy one package of cookies.
COOKIES $6.99 COOKIES $6.99 COOKIES *VOID* -$6.99Â COOKIES $4.99 COOKIES *VOID* -$4.99 COOKIES $6.99 COOKIES *VOID* -$6.99 COOKIES *VOID* -$6.99 COOKIES $6.99 COOKIES *VOID* -$6.99 COOKIES $4.99
I wanted to say ‘Forget the dam*ed cookies’ and just walk out. Is it really that hard to train your employees on how to use the cash registers? Or, does BJ’s just not give a sh*t?
Oh, did I mention the 3 times when the register wanted her to place the cookies on the belt and she basically just threw them down the lane? I guess she didn’t care since she wasn’t buying them or eating them. She only works there.
And, not even so much as a smile or a trite apology. When all was said and done, she just walked away mumbling to herself.
Our membership expires in December. I doubt we’ll be renewing it. It seems stupid to me to pay a membership fee only to have to deal with employees like that.
