So, I’m on myuhc.com looking at my benefits trying to figure out how many quadzillions of dollars my pneumonia foray will cost me. And, I see this sentence: To ensure prompt and accurate payment of your claim as a Network Benefit, notify Care Coordination within two business days or as soon as possible after you receive outpatient Emergency Health Services.
Figuring I needed to call UnitedHealthare (UHC) to tell them I was in the ER last Thursday, I called 866-734-7677, the number listed on myuhc.com and on the back of my insurance card. I navigate through the endless phone menus and finally reach a human being. A man tells me I need to contact Care Coordination (CC) at 800-842-3920.
So, I call CC. I navigate through the menus and then I’m disconnected. Yay. Fun.
So, I call CC again. I navigate through the menus again and choose a different option upon where the operator tells me I need to call 866-734-7677. That’s the number I called originally. Hilarious.
So, I call CC yet again. I navigate through the menus yet again and choose yet a different option and then I sit on hold. When the guy picks up, I explain my situation and he tells me I didn’t need to call since I wasn’t admitted to the hospital.
I can’t wait to start getting bills from the hospital and the radiologist and the cardiologist. I’ll post them here so we can all laugh at how eff’ed up they are.
